Struggling with downtime and unreliable systems, one construction firm turned to Teal for strategic IT services built for construction firms. With industry-specific expertise and reliable support, we helped them regain control, improve efficiency, and keep projects on schedule. See how the right partner made all the difference.
In a hurry? Take this construction managed IT services success story with you.
Downtime and disorganized IT can derail even the best-planned construction project. That’s why more firms are turning to proactive, industry-aligned managed IT services. This study reveals how one Midwest contractor overcame security risks, service delays, and outdated systems with Teal as their partner.
Table of Contents
The Breaking Point
The team was used to solving complex construction challenges – designing intricate systems, meeting tight deadlines, and keeping projects on track. But behind the scenes, a silent struggle was growing.
Hidden IT problems were everywhere. Employees lost valuable time waiting for support that never came. Security gaps left sensitive project data exposed. And when they needed fast solutions, all they got was radio silence from their IT provider.
The breaking point came when a critical system failed, threatening to derail operations. Leadership knew they couldn’t afford to let IT slow them down any longer.
They needed a co-managed IT services partner who understood their industry and the high stakes of construction.
That’s when everything changed.
The Client's Profile
The company is a design-build and mechanical construction company. They provide everything from plumbing, piping, HVAC, industrial ventilation, purity piping, electrical, design-build, service, insulation, and temperature controls.
With clients counting on them across the Midwest and 150 employees, they needed an IT partner who understood the unique demands of the construction industry.
Their Industry Challenges
The construction industry is highly mobile and time-sensitive, relying on cloud applications, mobile devices, and remote connectivity for smooth project execution.
Companies must also navigate:
- Security threats from phishing attacks, ransomware, and unauthorized access.
- Compliance concerns for data protection and contract management.
- Downtime that can delay projects and cost thousands.
When IT Support Misses the Mark
The company experienced significant challenges with its previous managed service provider, including:
- 1. Unresolved IT issues
- 2. Inadequate service delivery
These challenges led to inefficiencies and security vulnerabilities, which prompted their search for a more reliable and proactive IT provider.
After significant research, the leadership team selected Teal as its trusted co-managed IT service partner.
How Teal Helped Resolve Their IT Challenges
Infrastructure That Keeps Up
Teal took a strategic, industry-focused approach to revamp the company’s IT infrastructure to ensure it could support the fast-paced construction operations without disruption.
From Reactive to Resilient
To improve system security and reliability, the MSP restricted unauthorized software installations, strengthened server access controls, and implemented proactive IT management tools.
Because construction teams frequently work on job sites and use mobile devices for real-time project updates, a mobile device management (MDM) solution was introduced.
Beyond technical upgrades, Teal empowered its employees to become the first line of defense against cyber threats.
Security awareness training programs helped staff recognize phishing attempts, follow cybersecurity best practices, and adopt a security-first mindset.
Unlike some MSPs that operate behind closed doors, Teal invited collaboration, giving the company direct access to IT management tools and fostering a partnership-driven approach to problem-solving.
The Result
Their partnership with Teal was a turning point.
IT That Empowers Instead of Interrupts
The IT that was once a frustrating bottleneck became a powerful driver of success.
Over 15 lingering IT issues, some of which had plagued the company for months, were resolved in a matter of hours or days.
Downtime disappeared, workflows accelerated, and projects stayed on track.
Instead of losing valuable time waiting for IT support, their teams could focus on building, innovating, and growing with confidence.
Beyond the Quick Fix: Future-ready IT Support
Our impact went beyond fixing problems. We also worked with the IT manager to protect the company’s future.
Cybersecurity measures and expertise were integrated – without the financial strain of adding to its in-house IT team.
Employees working from job sites, offices, or anywhere in between could now access critical resources seamlessly, backed by an MDM platform that kept data protected.
Meanwhile, IT leadership gained visibility and control, ensuring stability for the long haul.
By outsourcing its IT to a trusted partner, the company didn’t just reduce costs they gained the freedom to focus on what they do best: building success.
Strong Tech, Strong Projects, Stronger Partnerships
Technology is the foundation of every successful project. System failures, security risks, and downtime can derail progress, drain resources, and hurt your bottom line without a proactive IT partner.
This story showcases that the right MSP isn’t just a service provider, it’s a strategic advantage.
Discover if we’re the right fully managed or co-managed IT services partner for your construction company today.
