it provider
A Managed IT Partner That Leads, Not Just Responds
Having someone handle your IT isn't the same as having someone lead it. Teal takes full ownership of your environment and brings the strategic direction your leadership team can rely on.
What Obsessive Service Looks Like
To Connect with a Technical Advisor
Years of Service
& Higher CSAT
Projects Completed in the Last 90 Days
Tickets Closed in the Last 90 Days
Most Businesses Settle Until They See What's Possible
If you’ve been left in the dark, oversold, or handed back problems your provider created, you already know what poor IT leadership looks like. We work with organizations that have outgrown their current situation.
With Teal, you get clear communication and a team that stays ahead of problems – and when you’re ready to make the switch, we handle the entire transition so you don’t have to.
We provide the best managed IT solutions for small- to medium-sized organizations that value real partnerships and elevated security - strategically accelerating your growth and protecting you from evolving cyber threats. With 25+ years of experience, we enrich your life by delivering ultra-responsive services, prioritizing dedicated cybersecurity, and investing in our staff.
We believe that changing our focus from getting to giving – putting your interests first and continually adding value to your life – ultimately leads to unexpected and rewarding returns for all. After all, as our partner, your success is our success.
In our industry, many MSPs commoditize their services and force-fit you into a box. We recognize your distinct needs and challenges, seek to understand your business, and determine how we can best use technology to further your mission.
We surpass your expectations by thoroughly understanding your systems, processes, standards, operations, goals, and teams. Then, we apply that knowledge to adapt your technology to be as effective, efficient, powerful, and protected as possible.
More than just resolving daily technology concerns, we handle the complex stuff that many MSPs don’t. From CMMC, ITAR, and DFARS compliance to managed IT services and IT consulting, we help organizations with all their managed security services. We know what’s worth protecting and ensure you’re future-ready.
What You Can Expect
Proven Process: D4O
01
Discover
The Teal D4O process to client success begins with Discovery. Our knowledgeable professionals meet with you and gather information to understand your current strategy, pain points better, and identify your business needs. Our detailed evaluation process allows us to discover opportunities and tailor a solution to meet your unique business goals and objectives.
About You
About Us
The Process
The Tech
Identify Needs & Pain Points
Business Goals & Objectives
Discover Opportunities
02
Design
We take the information gathered during Discovery and work together to design a solution that aligns with – and meets the demands of – your business.
Establish Success Criteria
Set Expectations
Set Scope, Schedule, and Budget
Business Proposal
03
Deploy
After we design the solution that meets all your unique business and technical prerequisites, our implementation team will work to deploy the solution quickly and with minimal disruption.
User Adoption and Ownership
Leverage Best Practices
Testing & Quality Assurance
04
Deliver
Our solution is supported by world-class customer service provided by highly skilled technology experts. We will be there to help your users, ensure that your systems are operational, and empower your managers with insights into the potential opportunities available. We’re with you every step of the way.
Customer Satisfaction
Ultra-responsive Concierge Service
Evaluate & Improve Security Posture
Proactive System Monitoring and Alerting 7 x 24 x 365
05
Optimize
Our proven process doesn’t end with delivery. We proactively manage, monitor and report on the overall health of your IT infrastructure. These ongoing measurements allow us to plan and monitor all your IT needs – allowing us to optimize and exceed your expectations continually.
Strategic Planning
Continuous Education
System Maintenance
Responsive Support
Ongoing Improvement
Benchmarking
Proven Process: D40
01
Discover
The Teal D4O process to client success begins with Discovery. Our knowledgeable professionals meet with you and gather information to understand your current strategy, pain points better, and identify your business needs. Our detailed evaluation process allows us to discover opportunities and tailor a solution to meet your unique business goals and objectives.
About You
About Us
The Process
The Tech
Identify Needs & Pain Points
Business Goals & Objectives
Discover Opportunities
02
Design
We take the information gathered during Discovery and work together to design a solution that aligns with – and meets the demands of – your business.
Establish Success Criteria
Set Expectations
Set Scope, Schedule, and Budget
Business Proposal
03
Deploy
After we design the solution that meets all your unique business and technical prerequisites, our implementation team will work to deploy the solution quickly and with minimal disruption.
User Adoption and Ownership
Leverage Best Practices
Testing & Quality Assurance
04
Deliver
Our solution is supported by world-class customer service provided by highly skilled technology experts. We will be there to help your users, ensure that your systems are operational, and empower your managers with insights into the potential opportunities available. We’re with you every step of the way.
Customer Satisfaction
Ultra-responsive Concierge Service
Evaluate & Improve Security Posture
Proactive System Monitoring and Alerting 7 x 24 x 365
05
Optimize
Our proven process doesn’t end with delivery. We proactively manage, monitor and report on the overall health of your IT infrastructure. These ongoing measurements allow us to plan and monitor all your IT needs – allowing us to optimize and exceed your expectations continually.
Strategic Planning
Continuous Education
System Maintenance
Responsive Support
Ongoing Improvement
Benchmarking
Seamless Solutions for a Competitive Edge
When you need a specialized team of professionals who are highly involved in understanding your business’s nuanced needs and can offer sound technical strategies that empower your success, think Teal.
Our seasoned tech experts are prepared to exceed your expectations.
Intentional Excellence Process
We bake in success for your organization from day one – from dependable solutions to strategic support.
Seamless 30-Day Onboarding Process
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Welcome
Client Welcome & Kickoff Call
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Discovery
Data Collection & Discovery
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Deployment
Service Delivery and Deployment
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Review
Onboarding Review and Conclusion
3-Steps to a Strategic IT Partnership That Focuses on ROI
Introductory Call
It all starts with a simple conversation. You can ask any questions you have, share the challenges you face today, and explore how we can help.
Initial Discovery & Alignment
One of our experts will assess your environment, workflows, and priorities to understand how you operate, and determine whether our services are the right fit for your business.
Collaboration
We’ll partner together to create an integration plan and discuss how we will seamlessly execute it so you can grow and secure your organization.
A Perfect Alignment of IT to Business Goals
Align your tech investments to your goals with tailored, best-in-class systems that extend beyond standard, off-the-shelf offerings.