Frequently Asked Questions
Teal Managed IT Services
Discover answers to frequently asked questions about our managed IT services and premier solutions.
An organization’s IT infrastructure must be well-maintained to ensure productivity is uninterrupted and data is secure. Organizations can choose from several different maintenance approaches – with managed IT services being one option.
In this approach, an organization outsources all or part of the responsibility for proactively maintaining its IT infrastructure to a third party – typically using a subscription-based pricing model. As such, this model contrasts with the break/fix method of providing IT services.
👉 Learn more about the benefits of managed IT services.
We specialize in building long-term partnerships with forward-thinking businesses – elevating their IT infrastructure to a high-caliber level.
Small- and medium-sized organizations choose Teal because they want exceptional technology solutions and a true partnership.
👉 Discover 12 unique benefits of Teal’s managed IT services.
We deliver:
If a client has to ask us, “What is the status of X,” we know we are not living up to our obsessive service promise.
We always prioritize their needs and relentlessly look for ways to add value to their lives – empowering their vision of success.
👉 Learn what to expect from a Teal Partnership.
Cybercriminals target small and medium businesses because they possess valuable information and lack sufficient cybersecurity infrastructure, solutions, and management.
A study by Accenture reveals that companies of this size are the target of 43% of cyber attacks and are ill-prepared to deal with such attacks.
Our sophisticated cybersecurity services focus on safeguarding small businesses, especially those with complex compliance or cybersecurity requirements, from cyber attacks.
👉 Discover the 16 cybersecurity elements every small business needs to be secure.
Yes. We offer co-managed IT services and have many clients with this structure. This approach closes skill gaps, lowers overall IT spending, and boosts efficiency.
👉 Learn about the differences between fully managed IT and co-managed IT services.
Yes. We keep our partner’s teams connected no matter where they are. Our professionals configure, monitor, and manage vital components of each system to ensure workers have a reliable way to access everything they need.
Additionally, we employ Virtual Private Networks and Zero Trust Network Access to enhance network security for remote and hybrid work environments – keeping businesses secure.
We make it easy to transition to Teal. We can start the onboarding process tomorrow if the situation requires it; however, a transition period of 2 to 6 weeks is a more effective solution.
Teal’s seamless onboarding process takes 30 days for most partners to complete.
Throughout the process, we oversee everything to guarantee a seamless transition from your current solution to ours.
We will require your assistance with a few matters. Otherwise, you can concentrate on your daily responsibilities without the stress of managing the transition.
Yes. We have powerful remote systems management tools that allow us to perform most tasks from our Network Operations and Client Services Center.
If a situation arises where we need to come onsite, we will send an engineer promptly. Our commitment to our partners is unwavering.
No matter what, we are available when needed.
Our contracts are on either 1- or 3-year terms. We prove our value to our clients every day. Learn more about what to expect from a Teal Partnership.
We only assist with procurement and hardware purchases for clients with a contract with us.
Our Teal Partners gain a competitive advantage from our established relationships with major distributors and best-in-class manufacturers.
We leverage our extensive 30+ years of experience across various industries to recommend the most advanced hardware and software options. We take care of pre-configuration, installation, and shipping of the equipment anywhere in the US.
Our eagerness to be ultra-responsive and highly skilled is vital to our customer’s satisfaction. Teal demonstrates its commitment to continuous improvement by using a variety of metrics. This attention to detail ensures that our partners are not just satisfied with our service but delighted by it.
CSAT Metrics: We employ BrightGuage to measure satisfaction through customer feedback.
NPS Metrics: Through surveys, Teal requests partner feedback on our service quality twice a year. We value our partner’s honest input as it helps us improve, ensuring successful service delivery.
Here is recent client feedback on our NPS Survey:
“Professional, capable, and responsive service.”
Tactical Check-ins: Our professionals conduct monthly tactical check-ins with each partner to ensure any issues are resolved quickly.
Reviews: Teal professionals regularly assess client testimonials and reviews on third-party platforms to verify our service’s success.
Yes. Each partner has a dedicated account manager who thoroughly understands your unique needs, challenges, and goals. This knowledgeable point of contact ensures that you receive:
- Ultra-responsive assistance when concerns arise,
- Proactive IT infrastructure monitoring to prevent downtime,
- Tailored solutions that meet your business’s unique needs,
- Streamlined communication that reduces misunderstandings,
- Accommodated IT infrastructure and services to accommodate expansion,
- Strategic long-term IT planning that aligns with your business’s goals (e.g., technology roadmaps, upgrades, etc.).
Our partners gain peace of mind knowing that they have the support of a seasoned professional who will deliver guidance that caters to their unique requirements.
Ultra-responsiveness is one of the things our partners appreciate the most. We respond immediately to system-wide issues that impact multiple users to minimize downtime. However, our Network Operations Center systems often alert us before our clients know a problem exists.
We deliver:
- Phone support with an average 15-second response time from a technical expert, ready to resolve your urgent issues.
- 24/7 help desk support with a 2-hour SLA for non-urgent issues.
When our partners reach out, we respond without delay. Every call is answered, every email receives a rapid reply, and we take full ownership of every issue.
Our clients never have to wonder, “What is the status of this?” because we ensure proactive communication and complete follow-through.
Learn about Teal’s unique quality assurance process.
If you want to speak with a Teal technology advisor to learn more about our services, submit a request here or call us at (833) FOR-TEAL.
Teal Partners can receive assistance by contacting us through our:
Chat: Conveniently open support tickets or contact us through your Teams or Slack channels (if deployed to your environment).
Email: Most Teal Partners chose to contact us through email for support.
Phone: Call us to quickly reach our Help Desk or get connected with the Teal professional you need for specific requests.
Client portal: Submit requests and view the status of open requests through Teal’s easy-to-navigate, web-based portal.
We schedule quarterly strategic business reviews to discuss our partner’s goals to ensure we remain aligned. While not a requirement, we stress this as a critical component of our solution. Additionally, we provide monthly tactical check-ins to ensure everything is going as expected.
Our partners also enjoy having access to a vCIO. Seasoned IT veterans with executive-level leadership experience are never more than a phone call away.
Finally, we request feedback on our service quality through surveys twice a year. We value our partner’s honest input as it helps us adjust our services – ensuring successful service delivery.
No, we do not outsource parts of our service. Our core service delivery is provided by Teal employees. There are times when we partner with other US-based firms for specialized requirements (e.g., low voltage wiring).
No, our tailored services are designed exclusively for discerning small and medium-sized organizations seeking a dedicated partner for ongoing, comprehensive support.
We bring our expertise across a wide range of industries, delivering solutions that drive success.
Selecting the right IT partner for your organization is critical to your success. We are far more than a managed IT service provider. We become your trusted business partner.
Our services may be right for you if you want a sophisticated managed service provider for your SME. We empower your business’s vision of success by delivering:
Obsessive Service
Receive unrivaled services that are dependable and ultra-responsive.
Peace of Mind
Alleviate stress with IT and Cybersecurity that leads to positive outcomes.
Intentional Excellence
Leverage specialized and exceptional technology combined with cybersecurity expertise.
Focus
Gain more time to concentrate on business growth.
Stability
Attain a strategic plan from trusted professionals with no surprises.
Want to learn more?
Call us at (833) FOR-TEAL or fill out the form below and we’ll be in touch shortly.