Benefits of Managed IT Services

IT has the potential to create a level playing field for small to medium-sized businesses. However, to achieve optimal outcomes, an organization must maintain its IT infrastructure well. Managed IT services can help a business reach its goals quickly. They do this by offering a subscription-based pricing model that provides several benefits over the traditional break/fix method. Here are the top 10 advantages of using managed IT services.

10 Benefits of Managed IT Services

Managed Services Benefit #1: Access to IT Expertise

Small businesses face massive challenges when it comes to managing their IT, including:

  • Navigating today’s complex IT landscape to pick the best solutions based on your current and future needs.
  • Implementing the selected solutions and integrating them with existing infrastructure.
  • Maintaining them in good working order.

However, when you partner with a managed services provider (MSP), you can enjoy ongoing access to IT expertise and experience. And you do it without draining your resources by staffing an in-house IT department.

Plus, the ongoing talent shortage in the tech industry significantly complicates hiring IT professionals for your organization. So, you save yourself a lot of headache.

Managed Services Benefit #2: One Point of Contact for All IT Issues

When small organizations are presented with an IT problem, they often spend the entire day calling and emailing different vendors. Which leads to time wasted trying to find someone who can figure out the issue and solve it.

And this already tedious process can be further complicated by a language barrier. It’s a common struggle for non-IT people to communicate IT issues.

An MSP acts as a central point of contact. They are the middleman between your organization and your vendors. As such, they are ultimately responsible for the solutions you pay for.

The best MSPs, who are well-acquainted with their customers, often know what actions to take once they identify an issue.

Managed Services Benefit #3: Around-the-Clock Support

Downtime is expensive. And its consequences can go far beyond the immediate loss if it continues for too long. When you partner with an MSP, you sign a Service Level Agreement (SLA). This agreement clearly defines partner obligations, including service delivery times and the scope of work.

An SLA ensures that customer support is always available exactly when you need it. That way you can avoid the frustration of your calls going unanswered or sent to voicemail. Especially during IT emergencies when immediate help is crucial.

Managed Services Benefit #4: Predictable Costs

MSPs use various pricing models, such as per-device, per-user, or value-based pricing. What these pricing models have in common is that they reflect the size of your organization and reduce your IT expenses into a single predictable figure. When something breaks unexpectedly, the bill stays the same.

The predictable nature of MSPs can be further amplified by moving IT infrastructure to the cloud. This move requires large capital expenditures. Combining the two unlocks elastic scalability. It allows your organization to scale your resources (and your expenses) based on your current needs – helping you save substantial money.

Managed Services Benefit #5: Up-to-Date Technology

The managed IT services market is highly competitive, and it’s expected to reach $274.20 billion by 2026, up from $152.05 billion in 2020. To attract and retain customers, MSPs can’t afford to offer anything less than up-to-date technology.

Their customers are the ones who benefit the most from this. Why? Because it’s in the best interest of MSPs to promote solutions that perfectly meet their needs. This contrasts with direct relationships with vendors. They may know that their products are inferior to their competitors, but still try to convince their customers otherwise.

#6: Holistic Approach to IT Value Creation

Implementing a new IT solution is just the start of the IT value-creation process. To work as intended and serve the business and its employees, you must integrate the solution well with your existing infrastructure and ensure that it won’t become a source of more issues than it solves, especially when cybersecurity-related.

Because leading MSPs establish long-lasting, mutually beneficial partnerships with their customers, they can provide a holistic approach to IT value creation. They assist with everything from selecting the ideal solution through its implementation to its ongoing maintenance – all while having a sound understanding of your infrastructure and its peculiarities.

#7: Protection Against Cyber Threats

Gone are the days when cybercriminals largely ignored SMBs because they saw them as low-value targets. Today, cybercriminals are keenly aware that small fish can be used to lure big game, which is one reason why everyone—from the smallest local business to large international corporations—must take cybersecurity seriously.

Most MSPs offer managed cybersecurity as part of their portfolio of services, making it easy for their customers to implement state-of-the-art defenses to improve their protection against cyber threats.

#8: Regulatory Compliance Made Easy

Cybersecurity and compliance go hand in hand. MSPs understand that customers in different industries must comply with security and privacy standards. Examples include:

  • Health Insurance Portability and Accountability Act (HIPAA)
  • Family Educational Rights and Privacy Act (FERPA)
  • Gramm–Leach–Bliley Act
  • Payment Card Industry Data Security Standard (PCI DSS)
  • Cybersecurity Maturity Model Certification (CMMC)

The experts MSPs employ can help you navigate the complexities associated with these and other standards, making compliance easy by removing the regulatory burden your in-house staff would otherwise have to bear.

#9: Proactive Approach to IT

The biggest issue with the break/fix method of providing business information technology services is that it doesn’t address its root cause. It’s as if firefighters were constantly putting out fires set by an arsonist without ever telling the police to catch the person.

When it comes to most IT issues, their root cause can be traced to poor hardware and software maintenance. MSPs are paid to keep all systems running without a hitch, so they constantly monitor them for signs of problems, which they address as soon as they’re discovered to prevent them from growing into significant issues.

#10: Sharp Focus on Core Objectives

Employees at small businesses must frequently wear several hats, which is perfectly fine if the hats they wear fit them. Problems start to happen when organizations stretch themselves too thin by preoccupying themselves with problems they’re not competent to solve, such as those related to information technology and its security.

By partnering with an MSP and making it responsible for aligning IT with your business, you can maintain a sharp focus on your core objectives and accelerate your mission better than you could otherwise.

Experience the Benefits of Managed IT Services with Teal

If your organization could benefit from seasoned managed IT services, we would be happy to help. Our sophisticated expertise has helped hundreds of organizations navigate the complexities of IT and cybersecurity.  

We deliver ultra-responsive support, integrated cybersecurity, and peace of mind to help you achieve your goals – aligning your technology with your business. If you’re ready to transform your business, contact one of our business technology advisors.

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