How Finance Leaders Drive Better IT Service

Featuring Teal VP of Finance & Accounting, Jill Williams. Hosted by MSPCFO.

This MSPCFO event explores how leaders actually use Professional Services Automation data (tools MSPs use to track service, time, and operations) to improve service, staffing, and client experience.

Jill is one of several industry leaders on the panel, and she brings years of experience helping MSPs decipher the meaning behind their operational data. She’s known for explaining when it’s safe – and smart – to open up access to the right tools, and why “good enough” reporting often isn’t enough. Jill brings these insights to life with concrete examples:

• Uncovering situations where clients were unintentionally over‑supported so clients receive the right level of service
• Noticing revenue patterns that signaled upcoming shifts
• Interpreting utilization trends that clarified where teams needed support or recalibration

Featured to highlight the level of insight our leadership brings to the MSP community, and the operational rigor we apply to supporting our clients.