When it comes to managed IT services for small and medium-sized businesses (SMBs), not all providers are created equal. At Teal, we deliver more than solutions—we deliver peace of mind. SMBs need a trusted IT partner focused on security, dedicated to their success, and proactive in aligning technology with unique business goals.
This article covers 12 key qualities that make Teal the top choice for reliable, forward-thinking IT support.
12 Unique Benefits of Teal’s Managed IT Services for Small Businesses
1. We Care About Our Clients
Our commitment goes beyond IT services; it’s about prioritizing your success and satisfaction every step of the way.
We’re dedicated to understanding your unique needs and challenges, and act in your best interests – even when it requires us to go the extra mile. By focusing on what’s right for you, we foster trust and create lasting partnerships that empower your business to thrive.
You’re more than a client to us—you’re our priority.
We continuously evaluate our service delivery through rigorous feedback processes to uphold our commitment to obsessive service. After every interaction, we gather real-time customer feedback through satisfaction surveys, enabling us to address your needs promptly and refine our approach to meet your expectations.
Additionally, we conduct comprehensive Net Promoter Score (NPS) surveys twice a year, helping us gauge overall satisfaction and identify areas for long-term improvement. In 2024, our NPS score was over 60, which exceeds industry standards.
This structured approach ensures that your feedback directly shapes our service, reinforcing our commitment to delivering value and excellence at every step.
2. We Make Informed Decisions Based on Data
Every decision is backed by data and driven by insight.
We believe in making choices grounded in real information, not guesswork—ensuring we’re always on the path that best serves our clients. By constantly evaluating and evolving our tools and processes, we stay agile and aligned with what’s best for your business.
So, you can trust that we’re committed to delivering solutions that keep pace with your needs, providing services that are not only responsive but forward-thinking.
3. We Invest in Cybersecurity to Keep You Secure
With the CompTIA Security+ Trustmark as a testament to our standards, we put your security first—proactively investing in cutting-edge cybersecurity solutions while continually refining our practices to safeguard your data and operations against evolving threats.
By staying ahead in security practices and technology, we don’t just protect your business—we also help you meet the increasingly stringent standards required by insurers.
4. We’re Well-versed in Organizations with Complex IT Needs
We take the time to understand your unique challenges and operational demands.
Backed by industry-leading certifications and recognized with awards for excellence, our team brings proven expertise to managing sophisticated IT environments, whether fully outsourced or co-managed alongside your in-house IT team.
We ensure seamless integration and deliver responsive support that keeps your business running smoothly and efficiently.
You’re not just choosing a capable team—you’re choosing a partner dedicated to your success and equipped to meet the highest standards of IT performance.
5. We Have a Proactive Quality Assurance Process
We don’t wait for service issues to arise; we catch them before they impact your business.
Through a rigorous quality assurance process, our team leaders perform weekly reviews of randomly selected support tickets to ensure they meet our high standards. This proactive approach is supported by regular team feedback sessions, where any necessary improvements are addressed.
6. We Have Streamlined Ticket Management for Swift, Reliable Support
Our ticket management process is designed to deliver fast, reliable support tailored to your needs.
By assigning dedicated teams to your account, we ensure continuity and familiarity, so each issue is addressed by technicians who know your environment.
This structured approach minimizes resolution times and enhances the quality of service. So, you have the confidence that challenges are handled promptly and professionally.
7. We Have Steadfast Leadership
Teal’s leadership is unwavering and dedicated, with a long-term vision centered on client success.
Unlike larger providers influenced by outside interests, we focus solely on building lasting partnerships and delivering reliable, high-quality service you can depend on.
Cofounder & CEO
Cofounder & CIO
Cofounder & CRO
We’re here for the journey, dedicated to guiding your business forward with stability, integrity, and an unwavering focus on helping you reach your goals.
8. We Make Training Integral to Customer Success
We believe that well-trained teams deliver exceptional results.
That’s why we prioritize rigorous, ongoing training for our technicians – ensuring they’re fully prepared to handle any technical challenge. By investing in our team’s expertise, we enhance the quality and speed of support you receive, directly contributing to your business’s success.
So, you can trust that skilled, knowledgeable professionals are always ready to meet your IT needs.
9. We Have a Dedicated Phone Team to Address Critical Issues
When urgent issues arise, Teal’s dedicated phone team is ready to respond.
Our technical specialists are on hand to address critical needs immediately, ensuring you receive fast, knowledgeable support when it matters most. So, you can trust that expert help is always just a call away.
10. We Conduct Regular Employee Reviews
We prioritize continuous improvement through regular employee reviews.
Our structured feedback process ensures that each team member is aligned with our high standards of service, encouraging growth and accountability.
This commitment to development directly benefits our clients; it fosters a team that’s consistently motivated, skilled, and dedicated to delivering outstanding support.
11. We Have Third-party Security Auditing
To uphold high security standards, Teal partners with SecurityScorecard, a leading third-party auditor that continuously assesses our protocols.
This independent verification provides an unbiased evaluation of our systems, helping us identify risks proactively and giving you confidence that we meet—and often exceed—industry standards.
12. Our Employees Have Fun Together
We believe a positive work culture translates into exceptional service.
Our team enjoys a supportive, collaborative environment where they genuinely enjoy working together. This shared camaraderie not only fosters a strong team dynamic but also fuels the enthusiasm and dedication that directly benefits our clients.
When employees thrive, so does the quality of our service.
Unlock Elite IT Support and Partnership
From dedicated teams and proactive quality assurance to our culture of ongoing improvement, Teal is committed to being the steadfast, strategic partner your business deserves. As an elite Teal client, you’ll gain access to:
- Ultra-responsive 24×7 Help Desk Support
- Technical Phone Team with 15s Call Response
- Dedicated Account Manager
- Quarterly Strategic Business Reviews
- Sophisticated Cybersecurity Expertise
- Premium Microsoft Support
- Proactive Quality Assurance Process
- Unlimited Remote Support for PC & Mac
With 20+ years of experience and 200+ five-star reviews, our clients trust us for industry-leading customer satisfaction (95%+). You deserve nothing less.
Contact us today to discover if we’re the right partner for your business.
