Teal provides Apple device management for businesses as a standard part of its managed IT services because Apple devices don’t operate in isolation. They need to integrate with identity platforms, security controls, collaboration tools, compliance requirements, and business applications. Teal manages the entire ecosystem instead of ignoring Apple devices. Some executives assume they need one IT partner for Microsoft and a separate one for Apple, but that’s not the case. See how Teal supports Apple devices in small and midmarket businesses.
Key Takeaways
- Teal provides full Apple support as a standard part of its fully managed IT services for SMBs, nonprofits, and associations.
- One IT partner covering both Apple and Microsoft environments closes the coordination gaps and security blind spots that come from managing two vendors.
- As Apple devices scale from a handful of unmanaged Macs into a full environment, Teal standardizes the process and secures them.
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The Apple-related Services Teal Provides Today
Teal supports the full lifecycle of Apple devices and environments, including Macs, MacBooks, iPhones, and iPads.
“We regularly support organizations where Apple devices operate,” said Donovan Niesen, Teal Director of Service. “Our team helps clients create a seamless experience regardless of which device users prefer.”
When asked what he’s most proud of regarding his team’s ability to support Apple environments, he responded that it is an integral part of Teal’s comprehensive managed IT services offering.
“Our engineers support organizations with mixed environments every day. They make sure that Macs, iPhones, iPads, Microsoft 365, cloud services, security tools, and business applications all work together effectively.”
What are the Apple services Teal supports?
- Help desk support for Mac, iPhone, and iPad end users
- Device enrollment and mobile device management (MDM)
- Procurement, deployment, and onboarding for new Apple hardware
- Security configuration and patching compatible with macOS and iOS
- Business application support across Apple and Microsoft devices alike
- Compliance management and identity integration
How does Teal connect Apple support to Microsoft 365 and cloud services?
Leaders at Teal recognize that Apple devices are often vital tools for executives, creative professionals, marketing teams, nonprofit organizations, and more. They also recognize that many organizations have a mix of Apple and PC devices.
Many MSPs primarily focus on Windows and either treat Apple devices as exceptions or don’t support them at all. Teal takes a completely different approach.
“Our strength comes from understanding both the Apple ecosystem and how it integrates with the broader business technology stack,” explains Donovan. “Whether it’s Microsoft 365 integration or user support, we help clients operate Apple environments without sacrificing standardization, security, or productivity.”
What makes Teal strong at supporting Apple environments?
Teal’s strength comes from treating Apple support as a core discipline. The engineers who manage a client’s Microsoft 365, cloud, and security environment are also trained and accountable for Apple devices too. So the support quality a client experiences doesn’t depend on which platform a user happens to be on.
“Our primary goal is to support the people in your business,” explained Donovan, emphasizing the importance of the human-centric lens. “You want your technology to just work. So, we do everything we can to provide the support that matches that expectation. Part of the way we do that is by creating processes that leverage the strengths of both Apple and Windows-centric models.”
How Teal solves a common client challenge involving Apple devices.
One common challenge Teal leaders solve for clients is helping them standardize and secure Apple devices as they grow.
Gar Whaley, Teal cofounder and Chief Revenue Officer, sees this pattern all the time from prospective clients.
“The story often sounds like a company that starts with five Macs that somebody bought on a company card,” said Gar. “But a few years later, there are thirty of them and managing security settings, application deployment, user access, and device inventory becomes increasingly difficult.”
“We have helped many clients solve this problem by implementing centralized management through Apple Business Manager and MDM platforms,” said Donovan.
“This creates a consistent onboarding process, improves the security posture, and gives leadership teams better visibility into their Apple assets.”
What's the business case for having just one IT provider managing Apple and Microsoft devices?
Teal’s answer was pretty straightforward. Donovan said the greatest value comes from one IT provider that understands how Apple and Microsoft technologies work together.
Benefits include:
- Cost avoidance: There are fewer dropped tickets and security gaps that come from coordination between two vendors.
- In-house cost compression: There’s no need to hire or retain separate IT staff trained on Apple devices.
- Opportunity cost: Leadership teams and their staff spend less time routing issues to “whoever handles that device.” You simply have one partner managing all of your technology needs.
A common misconception some business leaders have is that organizations need a separate Apple specialist to support their mixed environment – which isn’t true.
Get Apple Support Through Teal's Managed IT Services
Teal provides Apple support for businesses as a standard part of its managed IT services because it shouldn’t be a specialty you have to negotiate for separately. If your organization runs Macs, iPhones, or iPads alongside Microsoft 365 and cloud tools, Teal’s team can cover your entire device environment. Speak with a Teal advisor today to learn more.
