Managed IT Services for Consulting Firm
“I'd highlight their friendliness and overall 'good culture.'"
Project Summary
Teal handles the IT operations of a management consulting firm. Their work includes hardware setup, virus protection and cybersecurity, device monitoring, and on-demand tech support.
Feedback Summary
Due to the quality of their support, the client has worked with Teal for over 13 years now. Their workflow is extremely efficient, as the client only needs to submit support tickets before they’re quickly resolved. They’re a friendly team that’s thorough in their delivery.
Background
Please describe your company and your position there.
Vendor Centric is a management consulting firm that specializes in vendor and contract management. I am the Founder and CEO.
The Opportunity / Challenge
What challenge were you trying to address with Teal?
We hired Teal to manage our IT operations which include hardware selection and setup, virus protection, device monitoring, VOIP and on-demand support services. We also work with Teal on ad hoc projects as needed. We recently used them to help with information security policies and procedures.
What were your goals for this project?
Find a one-stop shop for managing and troubleshooting day-to-day IT stuff, as well as an ongoing resource to help with strategic decisions.
The Approach
How did you select this vendor and what were the deciding factors?
I had worked with Don and Gar previously and knew of the great work they do.
Describe the project in detail.
- Managed IT services (device monitoring, virus protection, troubleshooting)
- Hardware standardization and advice
- VOIP selection, setup, and support
- Information Security policy and procedures development
- On-demand help as needed
What was the team composition?
I work with several folks at Teal. Gar is my primary point of contact.
The Outcome
Can you share any outcomes from the project that demonstrate progress or success?
I’ve worked with them for 13 years due to their excellent service and cost-effective structure.
How effective was the workflow between your team and theirs?
Seamless.
What did you find most impressive or unique about this company?
Ease of submitting support tickets. Responsiveness. Thoroughness in resolving issues. Flexibility. I’d highlight their friendliness and overall “good culture.”
Are there any areas for improvement or something they could have done differently?
No.
Project Details
Category:
- IT Managed Services
Length:
- Mar. 2012 – Ongoing
Size:
- $10,000 to $49,999
The Client
Industry:
- Consulting Firm
Client size:
- 1-25 Employees
Location:
- Gaithersburg, Maryland
The Reviewer
Tom Rogers, Founder & CEO, Vendor Centric
Client Review
- Quality - 5.0
- Schedule - 5.0
- Cost - 5.0
- Willing to Refer - 5.0
