If working with your current MSP feels like more effort than it’s worth, you’re not alone. Too many providers overpromise, underdeliver, and prioritize profits over client success. The best managed IT service providers do things differently.
At Teal, we’ve built our model around documented results, responsive service, and transparent communication.
Here’s how we eliminate the most common frustrations businesses face with their IT provider. So, you can stop chasing updates and start focusing on growth.
Table of Contents
5 Ways the Teal Helps You Grow
1. You always know what is going on.
No more chasing ticket updates or sifting through confusing reports.
We automate and deliver clear, consistent IT and cybersecurity reports every month—no surprises, no clutter. And through our Microsoft Teams-integrated support app, you get complete visibility into your environment. That means:
- Create and track tickets directly from Teams.
- Get real-time visibility into open and closed issues.
- Chat instantly with support for fast troubleshooting or status updates.
IT support shouldn’t feel like pulling teeth. With Teal, you stay informed, in control, and supported the moment you need help.
2. You get support fast - without the runaround.
Regular delays are a choice, not a given. That’s why we built our entire service model for speed and responsiveness.
When you call us, you won’t get an automated menu or a ticket number. You get a real, technical expert on the line within 15 seconds.
That responsiveness carries through everything we do, including chat support through Microsoft Teams. You can open and track tickets, get updates, and reach a human fast.
We also fully support both Macs and PCs because your provider should be equipped to handle the tools your team actually uses.
And when an issue grows beyond day-to-day support? You won’t be left in the dark.
Your dedicated account manager is your go-to for big-picture needs, like project planning, budgeting support, and strategic IT alignment. You’ll never be blindsided by a ticket that suddenly “turned into a project.”
With Teal, fast, transparent, and proactive support isn’t the exception. It’s the gold standard. We call it our obsessive service promise.
3. You get helpful recommendations. Not upsell games.
Too many MSPs push what’s profitable, not what’s right. At Teal, we don’t profit off confusion or unnecessary tools.
We explain the “why” behind every recommendation and back it with a clear business case.
That means:
- Smarter licensing decisions.
- An optimized tech stack.
- Infrastructure choices that support your goals.
Your account manager will advocate for what’s best for your business. No finger-pointing. No upsell games. Just guidance and strategic support from a team that’s invested in your success.
4. You have a strategic roadmap.
Technology should move your business forward, not just keep it running.
That’s why strategic planning is built into how we work. Not treated like an add-on.
Your dedicated account manager leads quarterly strategic business reviews to ensure your technology is aligned with your goals.
In these sessions, you’ll cover:
- Network and computer performance.
- Upcoming business goals and operational challenges.
- Recommendations to improve productivity, security, and user experience
- A realistic 3–5 year roadmap with transparent budgeting to eliminate surprises.
Need help in between meetings?
Your account manager is just a call or email away for things like:
License questions |
Project planning |
Audit support |
Policy questions |
Report requests |
Strategic questions and advice |
5. You’re treated like a priority, regardless of your size.
Whether you have 15 users or 200, your needs matter.
We don’t disappear after onboarding, and we certainly don’t deprioritize you based on your headcount. Our service model is designed to scale with you, providing consistent support for both local and remote teams.
Customer Satisfaction
Every interaction with our team gives clients a chance to share immediate feedback on their experience.
These responses are visible to everyone at Teal, creating accountability and a culture of continuous improvement.
Through CrewHu, our service team is directly incentivized to deliver exceptional support because great service should never go unnoticed.
Quality Assurance Process
Behind the scenes, we follow a structured quality assurance process that ensures reliability and responsiveness at every level.
This includes:
- Daily service reviews to flag any missed SLAs or unresolved tickets.
- Weekly team standups to discuss recent challenges, successes, and lessons learned.
- Monthly QA audits to assess the quality of support tickets, not just their resolution time.
Net Promoter Score
We also conduct Net Promoter Score (NPS) surveys twice a year to gather candid client feedback. In 2024, we earned a score of 67. This far exceeds the industry average – and proof of the trust our clients place in us.
Small organizations often have big missions. That’s why we go beyond basic support to provide strategic guidance, leading solutions, and reliable communication.
This is all backed by proven processes and ensures you always know where things stand.
We don’t just promise better service. We’re built to deliver it with measurable results.
It’s Time to Expect More from Your MSP
Tired of chasing updates, questioning priorities, or waiting days for support?
The best managed IT service providers are proactive, transparent, and genuinely invested in your success.
Whether you’re a fast-growing firm or nonprofit, your IT partner should make life easier. Not harder.
