Does My Small Business Need Backup Internet Service?

The impact of the internet on how businesses operate is akin to the impact the industrial revolution had on how products are manufactured. Today, finding a company that could remain productive without an internet connection would be impossible – which makes having a backup internet service important. 

It’s not just that the internet connects businesses with their customers and partners. The internet also enables employees to communicate efficiently using communication apps like Microsoft Teams and Slack, it provides access to cloud services like Microsoft 365 and OneDrive, and it allows direct access to the most incredible resource ever created: the web. 

But despite its immense importance and usefulness, many businesses never consider the impact even a relatively minor internet outage could have on them. If they did, they would likely decide that backup internet options are an excellent investment. 

5 Common Internet Outages Requiring Backup Internet

Everyone has experienced an internet outage before, and the outage was likely caused by one of the following causes:

1. Extreme Weather Events

Hurricane Florence plowed through the Carolines in September 2018, resulting in massive internet infrastructure disruptions. NetBlocks network observatory visualized them on a map, highlighting their enormous scale. Unfortunately, extreme weather events are becoming more common, so the chances that your internet connectivity will be directly or indirectly affected by one in the near future have never been higher.

2. Internal Issues with Your ISP’s Network

Internet service providers aim for 100% service uptime, but they know better than many of their customers that achieving it is impossible. Because ISPs manage complex networks that are not immune to human error and equipment failure, it’s only a matter of time before internal issues result in an outage. 

3. Software and Hardware Problems

Routers, other networking equipment, and the software that runs on them, are designed to operate uninterrupted for months and years. Still, all electronic components have a limited lifespan, and all complex software contains bugs, so a problem may occur at the worst possible moment. 

4. Local Infrastructure Damage

Fiber optic cables are typically buried no deeper than several feet below ground. They tend to be close to other utility lines, such as water and gas. As such, it’s not uncommon for fiber optic cables to become accidentally damaged during construction work. Damaged cables then have to be repaired or replaced by professionals, which may take days or even weeks. 

5. Cybersecurity Incidents

Because of their prominent roles, internet service providers are seen as attractive targets by cybercriminals, including nation-state actors. A large distributed denial-of-service (DDoS) attack on an ISP may impact tens of thousands of customers, making it impossible for them to do bandwidth-intensive online activities. 

Knowing that an internet outage may occur at any moment for several reasons, it makes sense to prepare for it the same way you prepare for a data loss incident: having a backup to fall back on. 

Backup internet service can eliminate costly downtime caused by the sudden inability to accept customer orders, invoice clients, or access data stored in the cloud. Considering that the average cost of downtime is $7,900 for small businesses, the extra monthly expense should be easy to justify. 

In addition to protecting against business interruptions, a backup internet service also ensures customer satisfaction by giving you extra capacity to handle peak bandwidth demand, such as when multiple employees connect remotely to the office using a VPN. 

Choosing the Right Internet Backup Service

Your internet backup service options will ultimately depend on where you are located, but these options should be available in every larger metropolitan area: 

Fiber 

Using fiber optic cables, this internet technology delivers the fastest data transfer speeds, but its availability is still limited because of the high cost of creating the necessary infrastructure. Since multiple fiber optic cables can share the same conduit, fiber internet isn’t a good backup option if your main internet connection is also transmitted using a fiber optic cable. 

Cable 

This broadband internet access uses the same infrastructure as cable television, so it’s considerably more available than fiber internet. Download and upload speeds typically range from 10–500 Mbps and 5–50 Mbps, respectively. Unfortunately, they slow down during peak use times, such as between 6 p.m. and 11 p.m. on weeknights. 

DSL 

Created as a faster alternative to dial-up internet, DSL uses existing telephone lines to transmit digital data. The use of the telephone infrastructure dramatically limits the maximum transmission speeds, making this networking technology readily available and affordable.  

Satellite 

Thanks to satellite internet companies such as Starlink, low latency, broadband internet is now finally becoming available to consumers across the globe. Currently, users can expect download speeds between 100 Mbps and 200 Mbps and latency as low as 20 ms. Still, these numbers should improve over time and make satellite internet the best option for businesses in remote areas. 

Microwave 

This internet connection delivers fast internet access by a high-capacity microwave radio link. Under ideal conditions, you can expect the same performance as with fiber internet. Unfortunately, microwave internet has a limited range, so it tends to be limited to larger cities. 

4G/5G 

While there are still major 4G and 5G coverage gaps across the United States, the over-the-air nature of cellular internet, plus the fact that several internet service providers offer it as an easy-to-deploy backup service, make this internet backup option the right choice for many small businesses. 

Besides choosing the right internet technology, you must also select the right provider based on: 

  • Cost 
  • Speed 
  • Reliability 
  • Customer service 
  • Coverage 

Installing an internet backup service will depend on the chosen technology and the provider. Still, it won’t be any more complicated than installing your primary connection. 

You can then use an advanced firewall or router to automatically switch to the backup connection when your primary connection experiences an outage. The switching can even occur continuously for load-balancing purposes. 

Expert Strategies in Choosing Internet Backup Services

The IT experts at Teal can help you select the exemplary internet backup service for your business. We can also take care of all the nitty-gritty implementation details so that you can enjoy an uninterrupted connection to the internet, even if you lack the technical skills to set it up yourself. Book a free consultation with us to get started. 

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